Return Policy

Return Policy

At Southern Star Diamonds (SSD), we take pride in exceptional craftsmanship and quality. Every piece is carefully designed and inspected to meet our highest standards before it reaches you.

Returns & Exchanges

Due to the delicate and high-value nature of our handcrafted diamond jewellery, returns are accepted only in cases where the item is damaged upon delivery. This policy helps us maintain the integrity and authenticity of every SSD creation.

Please note that size-related issues are not eligible for returns or refunds.

Complimentary Resizing

If your jewellery does not fit as expected, we offer one complimentary resizing within 60 days of delivery, subject to design feasibility.

Damaged Items – How to Initiate a Return

If your order arrives damaged, please notify us within 5 working days of delivery.

Return Process

• Reach Out to Our Team
  Email contactus@southernstardiamonds.com with your order number, a brief description of the issue, and clear photos of the damage.

• Assessment & Approval
  Our team will review the details and confirm eligibility for return, along with the next steps.

• Secure Return Shipping
  Once approved, we will arrange return shipping and share packing instructions to ensure the piece is safely sent back.

• Final Review & Outcome
  After the item is received and inspected, we will proceed with a refund or replacement within 7 days.

Lost or Damaged Diamond Certificates

If a diamond certificate is lost or damaged, a replacement certificate can be issued upon request.

For any assistance, please contact us at contactus@southernstardiamonds.com — we’re here to make your experience with Southern Star Diamonds seamless and worry-free.